Answers to frequently asked questions about ...

Order, special requests

What happens after I order?
Once your order over the elSira.de - have completed the health portal, you will automatically receive an e-mail confirming your order and inform you about the status of your order.

Special designs are possible?
If you want a product in a specific version, just tell us about your request. elSira.de - The health portal will contact you.

Supply, transport, pick

Delivery times
Our products with the status "available" are usually shipped within 2-5 days depending on order volume. In addition come within Germany add 1 to 2 days for the post. We will send you the date of dispatch an e-mail with a hint. You can then expect a delivery in the next two business days. Of course we do not have unlimited product is in stock. Therefore it should ever come to delivery problems, we will inform you as soon as possible.

Can I track my package on the way to me?
We will send you the date of dispatch an email with a link. You can then track the delivery status at any time. If you wait more than 5 days for a shipment from us, tell us about it by phone or e-mail indicating your parcel number. We'll look after you as soon as possible about the whereabouts of your goods.

I can even pick up the goods, even for you?
No, a pickup is not possible.

How do I behave during transportation damage?
If the event that a package has external unit is damaged, please do not take it to the parcel and notify us immediately. If the transport damage turns out after opening the package, please inform us immediately in this case by mail, fax or telephone. The further procedure is then individually.

Can I specify a delivery address?
Of course, you can specify next to the invoice address and a different delivery address. In the ordering process you will be informed of this possibility. Please enter your billing address must find an alternative delivery address (work place, relatives, acquaintances, neighbors, etc.).

What are the shipping costs?
This link takes you to the actual shipping costs.

If the goods are adequately packaged for safe transport?
The item will be elSira.de - The health portal in addition to Herstellerumverpackung packaged for transport. Under normal circumstances, the goods will therefore arrive in perfect condition to you.

If the goods are in original package and which package will be delivered?
By elSira.de - The Health Portal product offered is an original product by the manufacturer. It is boxed, new, and has offered and described by the manufacturer and the manufacturer's warranty included.

Is it possible to get an express delivery?
Yes, it is that opportunity in the ordering process.

Warranty, guarantee and conversion

How long do I have purchased items on the warranty?
The guarantees for at elSira.de - The health portal purchased items to ensure their respective manufacturer. As a rule, be the manufacturers' warranties from one to two years.

Do I get warranty on my product?
In elSira.de - The health portal available for all items purchased, the legal warranty period.

Can I exchange my merchandise?
Should be the case that you receive the product and not satisfied, you simply send the item back within our cancellation period of 1 month. If the reason for the return of the goods being damaged, we will replace them as quickly as possible to. If you return the item purchased, not replaced, you will be refunded the amount paid. For this we need your bank account.

PLEASE NOTE:
The returned goods must arrive with us in original condition (product and packaging). Visible not we take back used goods. Pack the item as you have received you. The shipping costs for returned goods shall be entitled elSira.de - The health portal.

Payment and Security

How can I at elSira.de - pay the health portal?
As a buyer, you can at elSira.de GmbH - Select Health portal of the following payment methods:

Prepayment:
For advance orders please transfer the payment amount to our account (see order confirmation e-mail or imprint). As soon as the payment amount has been received, your product (if in stock) sent. Please note that amount to the Bank terms of between 2 and 4 days in Germany.

PayPal:
Our customers have the option to pay with Paypal.

DIRECTebanking.com:
Online money transfer with TÜV tested data protection without registration. Please keep your online banking data (PIN / TAN) ready. Services / goods are delivered or sent when available IMMEDIATELY!

I have ordered in advance what to specify in the payment details?
Each referral or online form has a field for the purpose, please enter here only the order (see order confirmation e-mail) and the full name of the purchaser to.

I paid in advance and have canceled - how do I get my money back?
Please send us in this case include your bank details by e-mail to: info@elsira.de.
Info: Simply the transfer, we can not see your bank information. Your payment amount will be credited to your account within days.

How secure is my payment at elSira.de - The health portal?
Your data will be through the SSL (Secure Sockets Layer) with a key of 128 bits (the highest commercially available level of security). In addition, there is guaranteed to keep our sophisticated inventory management system, the security of your data.

I've lost my bill, what can I do?
If you need a new bill or a copy please send us an email and we'll send an invoice immediately Ihnenn copy.